Refund policy

Contact: support@elev8dvisions.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 Non-returnable items

Please note that we do not accept returns or exchanges for items that are not damaged or defective.

If your order arrives with any damages or defects, please contact us within 48 hours of receiving your item with photos and details at support@elev8dvisions.com so we can resolve the issue promptly.

We can offer exchanges for non-defective items if you wish, however, the customer will be responsible for the shipping costs.

 
Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Note: in order to exchange, you will need to pay the shipping fee for both returning the main product and delivering fee of the new order, and you also have to pay the difference. 

Exchange order price must be either = to the original purchase price or more than the original purchase price.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@elev8dvisions.com.